Personal Data Protection Act and Privacy Policy

At Beautron Aesthetic Supplies, we understand the importance of safeguarding your personal data, and we are dedicated to providing your information with the highest level of care. This Privacy Policy outlines our commitment to protecting your data, in accordance with relevant data protection regulations.

1. Personal Data Definition: Personal data, also referred to as "Personal Data," encompasses any information related to you that we acquire in the course of providing our products and services. This data includes, but is not limited to, your name, mailing address, telephone number(s), personal email address, and NRIC (National Registration Identity Card) number. We treat your Personal Data as confidential and handle it with utmost care, as outlined in this Privacy Policy and in compliance with relevant data protection laws.

2. Purpose of Data Collection: We collect Personal Data from customers, prospective customers, suppliers, and others for various purposes associated with our products and services. These purposes include, but are not limited to:

  • Responding to your inquiries regarding machines and products
  • Receiving feedback, suggestions, or complaints
  • Maintaining records of machines & equipments purchased
  • Providing after-sales support services
  • Offering updated marketing and promotional packages for your benefit
  • Conducting research and surveys
  • Fulfilling regulatory and legal obligations
  • Responding to employment applications
  • Administrative purposes
  • Sending appointment reminders

For these purposes, we may contact you through various communication channels, including mail (including electronic mail), telephone, SMS, or other mobile communication applications.

3. Data Collection Methods: Whenever possible, we will collect your Personal Data and obtain the necessary consent from you. This may occur through various means, such as when you sign our consultation forms, treatment or product invoices, or when you contact us by phone or email. By signing off on these forms, you agree to be bound by this Personal Data Protection and Privacy Policy regarding the data collected through input devices, forms, and paperwork. You also grant us permission to use your Personal Data for the listed purposes.

Our website may also offer interactive facilities, such as customer inquiry forms, contest entry forms, and promotional campaign registration forms. By signing off on these forms, you agree to be bound by this Personal Data Protection and Privacy Policy concerning the data collected through our websites. You also grant us permission to use your Personal Data for the listed purposes.

4. Disclosure: We may, in some instances, need to disclose your Personal Data to third parties while providing products or services. Our general policy is not to disclose your Personal Data to external organizations unless we have your consent and/or are legally obliged to do so as part of our normal business operations, service provision, contractual requirements, or legal and regulatory obligations. These external organizations include:

  • Government agencies and statutory boards
  • Insurance, banks, financial institutions, and their agents
  • Other companies, individuals, legal counselors, and information technology providers who assist us in delivering services or performing functions on our behalf

These external organizations are contractually bound to adhere to our Privacy Policy and that of the relevant data protection regulations. Some of our information technology service providers may be located overseas, and as a result, your Personal Data may be transferred abroad. Unless required or permitted by law, we will only disclose your Personal Data with your consent (expressed or implied) and take reasonable steps to ensure that the external organizations we share your data with are also legally bound to protect your data privacy.

5. Direct Marketing: Occasionally, we may contact you via mail, email, telephone (calls or SMS-text), or fax to provide information about our products and services, special offers, and promotions that we believe may interest you. You can inform us at any time if you no longer wish to receive marketing materials by contacting us using the details provided below. We will remove your information from our direct marketing database.

We will not disclose your Personal Data to external organizations outside Beautron Aesthetic Supplies for direct marketing purposes without your explicit authorization.

6. Do Not Call Registry: We adhere to the regulations of the Do Not Call (DNC) Registry, which prohibits the sending of unsolicited telemarketing messages to Singapore telephone numbers registered on the DNC Registers without clear and unambiguous consent. If you have provided consent, we will continue to send you specified messages until you inform us in writing of your desire to withdraw your consent. We will continue to contact you at the telephone or facsimile number(s) you have provided us for the limited circumstances allowed under the DNC Registry, even if these numbers are registered with the DNC.

You may notify us in writing if you do not wish to be contacted by us at your telephone or facsimile number(s) for any specific or all purposes.

7. Withdrawal of Consent: If you wish to withdraw your consent for us to send you sales and marketing information through a specific mode or all modes of communication (e.g., mail, email, telephone calls, SMS-text), please notify us in writing using the contact details below. We may require up to four weeks, upon receiving your request, for the changes to take effect.

While we respect your decision to withhold or withdraw consent, please be aware that not having the appropriate consent may limit your access to our personalized and comprehensive customer experience, including exclusive events, special privileges, offers, and treatment reminders, among other benefits.

8. Access to Personal Data by Individuals: You have the right to access most of the Personal Data we hold about you by making a formal request to our Data Privacy Officer, as indicated below. However, access to Personal Data may be denied under specific circumstances, such as when the data is related to anticipated legal proceedings or the request for access is frivolous or vexatious. If we deny or restrict your access, we will provide an explanation, as required by applicable laws.

9. Security of Personal Data: We prioritize the security of Personal Data and implement reasonable measures to protect it from misuse, loss, unauthorized access, modification, or disclosure. These security measures include:

  • External and internal premises security
  • Restricting access to Personal Data to staff who require it for their daily functions
  • Utilizing technology safeguards to prevent unauthorized access, such as identifiers and passwords, firewalls, and anti-virus software
  • Maintaining physical security over paper records

10. Data Retention: We will retain your Personal Data for a reasonable duration, as cited or until you request its deletion, or as required by law.

11. Cookies: Privacy and Our Websites: The type of Personal Data we collect on our website depends on how you use the site. When you visit our websites, our host records your server address, domain name, visit date and time, and the pages viewed. This information may be collected using cookies, which generally enable our site to interact more efficiently with your computer. If you disable cookies, your use of our site may be affected. Information collected about your website visit is retained for statistical and website development reasons and is not in a form that would identify you.

You are not required to provide Personal Data when visiting our sites unless you request information about our products or services, respond to a contest or promotion, or provide feedback. In such cases, we will ask for contact details and other necessary information for responding to your request or allowing you to participate in a contest or promotion. The Personal Data provided may also be retained for product planning and may be used for direct marketing purposes where consent has been given.

Right to Amend our Online Privacy Statement
We reserve the right to amend this Personal Data Protection and Privacy Policy at any time. If we make any changes to this Personal Data Protection and Privacy Policy and the way in which we use your Personal Data we will post these changes on our websites and will do our best to notify you of any significant changes. Please check our Personal Data Protection and Privacy Policy on a regular basis.

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